Employee Development Administrator's Guide - Version 4.8

Document Objectives Manage Job Roles
Audience E-mail
Documentation Feedback Import Tests
Brainbench Contact Information Run Reports
Legal Notice MY ACCOUNT
Account Home Account Information
TEST MANAGEMENT User Permissions
Test Catalog Account Logon
Contact Us Selecting the Account
Online Help Selecting a Test


Document Objectives

The purpose of this guide is to educate you on the features of the Brainbench Corporate Account and help you navigate through those features.


This guide is intended for the following audiences: The key features of the Brainbench Corporate Account include:

Documentation Feedback

We recognize that organizational needs will change over time and we will make every effort to provide timely upgrades to our Brainbench Corporate Account and supporting documentation. When changes occur, we will provide updated pages to this guide through e-mail and on the Web. Please feel free to let us know how we can improve our products and services or this guide.

Thank you for choosing Brainbench as your preferred provider of skills assessments and certification testing. We measure the skills that drive your business success.

Corporate Support347-293-1676
Web Site & Account Logon

Legal Notice

The material contained herein is Brainbench proprietary information and is intended only for individuals, organizations or authorized agents that use Brainbench Corporate Accounts. If you are not an authorized recipient, you are hereby notified that any interception, dissemination, distribution or copying of this information is strictly prohibited. Criminal and civil penalties apply. You are not authorized to read, disclose, copy, store or distribute this information. Any unauthorized use of confidential information is illegal.



Access your Brainbench Corporate Account by entering your account logon information in the Account Logon section of the Brainbench home page (

Following logon you will be automatically redirected to the home page of your Brainbench Corporate Account. You have access to both a Pre-Hire Testing and an Employee Development account, even if you are only using the Employee Development account. Your logon will default to the Employee Development, but you can change the default home page from the User Permissions link if you are an administrator or the Modify Logon link if you have manager or viewer permissions.

Account Home

The primary Brainbench account functionality is accessible from the home page of your Brainbench Corporate Account. The navigation on the left side of the page gives you access to all of the features offered within the Brainbench Employee Development Account. Each feature is explained, in detail, in the following sections.

Items that appear on all pages in your account are:



Maintain Participants

The Maintain Participants page allows you to add a new participant to your account, view and edit existing participants, and assign Job Roles to an existing participant.

To add a new participant to a specific track, follow the steps below:
  1. On the Maintain Participants page, under Assign Participants to a Track, select the track.
  2. Click Go.

    The Assign Participants to a Track page that appears gives you access to participant information (general and demographic) for any track associated to your corporate account, in addition to the test list associated with the track. The participant information displayed on this page for the specified track includes:

    • Participant Name
    • Track Status
    • Participant Status
    • E-mail Address
    • Total Number of Tests Taken
    • A link to edit the participant's demographic information

    Additionally, users have the ability to sort participant information by participant name or status.

    If your Brainbench Corporate Account has multiple tracks associated with it, the participant list is defaulted to the first track (in alphabetical order). To change the track for which the information is displayed, simply select a different track name from the Select a Track dropdown list.

    Click the Add New Participant to Track link from the Maintain Participants page. A pop up window appears with the Add New Participant to Track page displayed.

  3. Type in information for any or all of the following fields:
    • Org ID
    • First Name
    • Last Name
    • E-mail Address
    • Participant ID
    • Geographical Location
    • Job Code
    • Company Department
    • Participant Status
    • Track Status

    Populating the other fields will allow more detailed reporting by providing additional search criteria.

  4. Click the Save Changes button.

    Note: First Name, Last Name and E-mail Address are required fields. If you want to include an Org ID that does not currently exist, you must add the Org ID and its corresponding parent ID in the Org ID section available from the Add New Participant to Track page.

Add New Organizational ID

To add an organizational ID to your Corporate Account's Org ID dropdown list (in the Add New Participant to Track form), follow the steps below:
  1. Click the Add New link located to the right of the Org ID text box label. The Add New Org ID page is displayed.
  2. Type the appropriate organizational ID in the Org ID text box.
  3. Type the appropriate parent organizational ID in the Parent Org ID text box.
  4. Click the Add Org ID button to add the org ID and return to the Add New Participant to Track form.

Edit an Existing Participant

To edit participant information for a participant associated with a specific track, follow the steps below:
  1. Click the Edit link from the Maintain Participants page. The Edit Participant page is displayed.
  2. Modify any or all of the editable fields (Org ID, Participant ID, Geographical Location, Job Code, Company Department, Participant Status, and Track Status).
  3. Click the Save Changes button.

Note: Once added, a participant's e-mail address can only be modified by the participant or Corporate Support. E-mail address determines a unique user within the Brainbench system.

Your changes are saved and you are returned to the Maintain Participants page.

If edits are made to information for a participant that is associated with two tracks, the edits are reflected in the information for both tracks.

Move a Participant to a Different Track (Accounts with Multiple Tracks Only)

To move a participant to a new/different track, follow the steps below:
  1. Click the Edit link next to the participant's name from the Assign Participants to a Track page. The Edit Participant page is displayed.
  2. Click the Move Participant to Another Track link.
  3. Select which track you would like to move them to from the New Track dropdown list. You may also need to change their participant status. You can do this by selecting a different status from the Participant Status dropdown list.
  4. Click the Save Changes button.

If a participant's status is updated in any track, their status is updated in all tracks to which they are associated.

Assign Participants to a Job Role

To add a new participant to a Job Role, follow the steps below:
  1. On the Maintain Participants page, under Assign Participants to a Job Role, select the job role.
  2. Click the Go button.
  3. On the Maintain Job Role Participants page, you are presented with two options: 1) add/remove participants by selected criteria, and 2) add/remove all participants.
  4. To view the list of participants currently assigned to this job role, click the View assigned participants link in the top center of the page, and the page will display the list of participants with their name and e-mail address (Figure 1.11).
  5. To add/remove participants, select one or more selection criteria and click the Continue button. To view all participants, do not select any criteria. Alternatively, if you click the Add Entire Organization or Remove Entire Organization buttons, all participants will automatically be added/removed from the job role.
  6. The next Maintain Job Role Participants page will display the individual options for each criterion you selected in the previous step. Select one or more of these items and click the Continue button.
  7. Individuals who match your selection criteria will be displayed in one of two columns on the next page. Unassigned participants will be displayed in the left column, while participants already assigned to this job role will be displayed in the right column. Using the Add and Remove buttons between the two columns, move one or more individuals as desired. (You may also click the Select All checkbox under a column to select all names simultaneously).
  8. When you are finished moving participants to the appropriate column, click the Save Changes button.
  9. You are returned to the Maintain Job Role Participants page, which will note that your changes have been saved. The counter at the top center of the page will be updated to reflect the current number of participants assigned to the job role.

View Results

The View Results page is a predefined Detail report that shows all the most recent test results associated with your account. You can modify the sort order by clicking the column name. This information can also be exported to a CSV, Excel, or XML format by selecting the link at the bottom of the report. For additional information regarding report features, please review the Run Reports section.



Test Catalog

The Test Catalog page provides information regarding the tests that are available to your participants. To view a list of all tests available, click the All Skills Tests link in the Knowledge, Skills and Ability section at the bottom of the page. You can also see a list of our tests by job type on this page.

If you are looking for a specific test that does not appear in the Test Catalog, or would like to modify an existing test for you companies needs, Brainbench does offer custom test development. Please contact your Brainbench account manager or sales directly at for additional information.

Contact Us

The Contact Us page includes the Corporate Support phone number and e-mail address, as well as a link to the Frequently Asked Questions and Online Help.

Online Help

The Online Help page allows you to choose from the following references for additional help with the Brainbench Corporate Account:



Manage Job Roles

The Manage Job Roles page is accessible from the left navigation under Adanced Tools. Managing job roles includes creating and editing job roles and associated test groups for your account. Once job roles and test groups have been created, participants can be assigned to each job role. The page will display job roles that you have created, the option to create a new job role using existing ones created by others in your company or predefined by Brainbench, or you can customize your own.

Create a Job Role

When creating a job role, you can choose to copy and modify an existing job role from your account or from job roles defined by Brainbench, or you can create a custom job role.

Note: Only Account Administrators and Managers can create job roles, and only an Account Administrator can certify a job role. Account Administrators can edit any job role, but Managers can edit only job roles that they personally created.

To create a job role based on an existing job role:
  1. On the Manage Job Roles page, under Option 1, select the existing job role you would like to use.
  2. Click the View button.
  3. Review the job role information. If the job role information is appropriate for your use, click the Go button in the Copy section.
  4. To edit job role information, click the Edit Information button. (See Table 1 for descriptions of editable job role information.)
  5. Make your updates and click the Save Group and View Changes button.
  6. Review job role information for accuracy. If editing is required, repeat steps 4 and 5. If the information is correct, go to step 7.
  7. Click the Save Job Role button.

Note: A Job Role will only be added to the list of job roles after it has been saved. Once a Job Role has been created and saved, it cannot be deleted from the job role list. Additionally, each Job Role created by an organization MUST be uniquely named.

To create a custom job role:
  1. On the Manage My Job Roles page, under Create a Job Role (Option 2) click the Go button.
  2. On the Create/Edit Job Role page, enter job role information. See Table 2 for job role information descriptions.
  3. Click the Save Changes button.
  4. Review Job Role Information for accuracy. If editing is required, click the Edit Information button. If the information is correct, click the Add a Test Group button.
  5. On the Create/Edit Test Group Information page, enter the test group information. See Table 3 for descriptions of test group information.
  6. Click the Save Group and View Changes button.
  7. Repeat Steps 4 through 6 for each test group in this Job Role.
  8. After you've finished creating test groups, review the Job Role Information and all Test Group information for accuracy. If editing is required, click the Edit Information or Edit Test Group buttons, as applicable. If all information is correct, go to Step 9.
  9. Click the Save Job Role button.

Table 1

Editable Job Role Information Description
Job Role Name Official name of the job role. Typically the name is related to the job function or a specific set of skills. The name is unique and can only be used once within an organization.
Job Role Description The description displayed to all administrators, managers, and participants assigned to the job role.
Current Status Determines whether or not previous or new test results for a participant are automatically associated to a job role. For test results to be associated to a job role, current status must be active.
Issue Job Role Certificate Determines whether a participant will receive a paper certificate and a certification on their transcript for completing the required tests for the job role. Only an account administrator can designate whether a job role certificate will be issued.
Organization Displayed on Certificate Defaults to your organization's name. This field can only be modified by Brainbench.

Table 2

Test Group Information Description
Group Name Indicates how each grouping of tests will be displayed. For example, tests may be grouped by type or assignment.
Add/Remove Tests Tests included in the group are listed. Tests can be added to or removed from the group. Various search options are available to make adding tests easier.
Number of Required Tests The number of tests a participant will need to complete within a test group. The number of tests required cannot exceed the number of tests in the group. A minimum of one test must be required for each test group.
To edit test group information:
  1. Select a job role for which the test group information requires editing.
  2. On the View/Review Job Role Changes page, under Test Groups, click the Edit Test Group button.
  3. On the Create/Edit Test Group Information page, edit the test group information. See Table 3 for descriptions of test group information.
  4. Click the Save Group and View Changes button.
  5. To save the test group information associated with the selected job role, click the Save Job Role button. To exit without saving the test group information associated with the selected job role, click the Exit without Saving button.


Brainbench offers the ability to communicate with your participant base quickly and easily through the E-mail Participants functionality. To get started, follow the steps below:

  1. To select a list of e-mail recipients from your participant pool:
    • Select the values from each/any of the list boxes for which you'd like to build your e-mail recipient list.
    • To view the recipient list, click the View E-mail List button.
    • To clear the values you have selected, click the Clear Data button.
  2. After you have built your recipient list, fill out information (where applicable) in the following fields:
    • From (required field)
    • CC
    • BCC
    • Subject (required field)
    • E-mail Body
  3. Once you have filled out all of the appropriate information and have composed the body of your e-mail, click the Send button to send the e-mail. If you click the Cancel button you are redirected to the Corporate Account home page.

Note: Brainbench has provided sample e-mails that serve as "best practice" examples of e-mails sent out by other Brainbench customers.

Import Tests

The Import Tests feature allows you to transfer any previous test results taken by an individual through a personal Brainbench account directly to your Corporate Account. In order for tests to be imported, however, they must be marked "public" in the individual's personal transcript. The imported test data will appear in Brainbench reports where the data matches the search criteria.

To import a test:
  1. Click the Import Tests link in the left navigation.
  2. In the Enter a Transcript ID Number text box, enter the Transcript ID number for the individual whose test(s) you wish to import and click the Continue button.
  3. Note: If the transcript ID number is unknown, select Find a Transcript ID Number and you will be prompted for information to search for the correct Transcript ID.

  4. To import the test, click the Import Test button. Check the test you would like to import and click on the Destination Name to move the results.
  5. Note: The names and e-mail addresses must be an exact match for both origination and destination transcripts to transfer results, provided that the names and e-mail addresses are an exact match for both origination and destination transcripts.

  6. Once you have selected the appropriate test(s), select the destination transcript for those tests. Upon a successful import, you will be directed to a confirmation page with the import results (Figure 1.30).

Run Reports

The Run Reports section allows you to pull data from your corporate account on individual or group search criteria. Test results are instantly available in the Corporate Account once the test is completed. Depending on a user's data permissions, they may only be able to view results for a subset of data contained in your Corporate Account.

Links under each of the report names from the Report Main Menu offer a detailed explanation and sample of each report, as well as providing answers to commonly asked questions about Brainbench scoring.

Report Details

Brainbench reports enable you to measure and manage your organization's skills. Brainbench customers use the reports to make intelligent business decisions and to create an accurate baseline of skills requirements, create an objective "before and after" picture of training program effectiveness, contrast the skills levels of their team with average test scores for their industry to validate and document their competitive advantage.

Table 3 describes all of the reports available within your Brainbench account.

Table 3

Report Name Description
Detail Report Lists all testing events found that match the specified search criteria. Results are specified in a tabular form suitable for printing. You can access the Individual Record by clicking the test score. From the Individual Record you have seven reports that allow you to measure participant's test scores in several ways. Additionally, you can look at the questions that the test taker answered, and how he/she answered them for knowledge and skills tests.
Benchmark Report Evaluate how Brainbench test scores relate to your organization's scores. This report allows you to evaluate and compare participants with each other based on skill level while ensuring that the comparison criteria are objective. High, low, and average scores are computed, a histogram is produced and a bar chart of individual topic scores is created.
Test Topic Analysis Analyze how a group of participants performs on each topic area within a certification. Scores are shown relative to equivalent values for the entire Brainbench test population. Relative Skills Compares the average score of the organization's participants against the average score across the entire Brainbench database.
Certification Comparison Compares certification results for two groups against each other in criteria set by you. This report consists of three graphs to depict the comparison of certifications. The graphs include average score, number of people certified, and number of people certified at a master level.
Skills Search Identify all participants that match specified skill levels in multiple topic (test) areas. Depending on your preference, records returned can match all or any of the criteria set by you.
Job Role Activity Enables you to quickly monitor the progress of your assignment of job roles to participants. This report includes each job role name, the total number of participants assigned, lists of participants who have completed/not completed the job role, as well as an overall rate of completion.
Summary High-level view of an organization's certification results. This report tracks aggregate information such as number of employees tested, number of employees certified (where applicable), your average test score and percent of your average test score compared to the Brainbench average test score.

Running Reports

To run a report, follow the steps below:
  1. Click the name of the report you wish to run from the Report Main Menu.
  2. Select search criteria to filter the data you wish to return, and click Continue. If you choose to filter, the report will only bring up records that have information for each criterion. If you do not want to filter, click Continue and all available information will be included in the report results. The Search Criteria Detail page will be displayed.
  3. Input and/or select the appropriate values for the search criteria you selected in the previous screen. Additionally, you are given the option to sort data returned for all non-graphical report results. Click the Run Report button.
  4. Results are returned to the Report Results page with the search criteria used to run the report at the bottom of the page. From this page you are able to refine your search, save your search criteria and create a custom search criteria filter, and download the report data. You can modify the sort order by clicking the column name. This information can also be exported to a CSV, Excel, or XML format by selecting the link at the bottom of the report.

Note: Reports run by users with Viewer and Manager access rights will only return results for the Org IDs and Tracks to which that user has been assigned access.

Individual Record

To access the detailed one page report for an individual, click the test score of the appropriate record from the Detail report.

The Individual Record provides in-depth information on all test results and questionnaire responses for the selected record. It can also be used to access individual reporting options, for example, comparing the selected individual's test results against the entire Brainbench test population. These reporting options are explained in greater detail in the Reports Overview pages (accessible by clicking the More Info link below each report title).

Additionally, you can attach notes to an Individual Record, modify the individual's information, or e-mail the individual's test results to someone else.

Individual Reports

The seven individual reports located at the bottom of the Individual Record allow you to measure the participant's test scores in several ways, including geographically, against the scores of other test takers in the Brainbench database, or against your own established benchmark score. Also, these reports offer you a look at the questions that the test taker answered, and how he/she answered them. Table 4 describes the individual reports.

Table 4

Report Name Description
One Page Report Displays detail of the test record in a one-page report suitable for printing.
See Questions Reconstructs the test taken by the individual, including questions and answers, indicating correct and incorrect. The questions and answers in a reconstructed test do not appear in the same order as presented in the original test.
Learning Aids Shows related news groups, forums, online training (Brainbench practice tests), and print materials available (links to Amazon) that relate to the test and the knowledge level.
Score Histogram Graphical display of a test taker's score in relation to scores for the entire Brainbench test population.
Geographic Rankings Compares a test taker's test result against the Brainbench test population within a specified city, state or country.
Topic Report Provides a comparison, based on 5 12 test topic areas within the same test module, of an individual's test topic with the Brainbench test population results.
Benchmark Compares the test results for an individual against the cumulative results for all test takers in your Corporate Account that have completed the same test.



Account Activity

The Account Activity page provides you with information regarding the status and activity of your account and tracks. The Seat Summary page provides overall information on your account in two sections: The Seat Balance summary provides the overview information, which includes the:

The Usage by Test Volume summary includes the total test taken in the seat based tracks and the total assessments completed in the credit based tracks. The information is for the current month and the previous 12 months.

Balance Detail

The Balance Detail page outlines the assignment/allocation and availability of seats that have been purchased.

Usage By Test Volume Detail

The Usage (By Test Volume) detail includes the number of tests taken during the most recent 3 months as well as during the last 6 and 12 months.

Account Information

The Account Information section, accessible from the left navigation under the My Account section, allows you to add or modify your Brainbench Corporate Account information including: To add or modify existing information:
  1. Make necessary changes to account information.
  2. Click the Save Changes button.

Note: All modifications made in this section will become effective immediately, but will not be visible until your next logon.

The Account Information section also allows you to customize the default e-mail addresses that appear on correspondence sent from your Brainbench Corporate Account.

User Permissions

An account administrator is able to create and modify an unlimited number of users/administrators in your Brainbench Corporate Account within the User Permissions section. Any number of authorized individuals can create reports and view your organization's data in a single online account. Each user is required to have a unique logon ID and password. You will also determine the default corporate home page that the administrator sees when they log on (Pre-Hire Testing or Employee Development).

To add a new user:
  1. Select Add New User in the User dropdown list.
  2. Type in the new user's first and last name in the appropriate text box.
  3. Assign a unique logon ID.
  4. Assign a password and confirm it.
  5. Enter a default e-mail address where test results can be e-mailed.
  6. Adjust the default account home page view, if necessary.
  7. Enter the default test event expiration date.
  8. Save your changes by clicking the Add User button. You will be automatically redirected to the Edit Permissions page.
From the Edit Permissions page:
  1. Verify that the current role information is correct.
  2. Under Modify User Role, select the appropriate role. Refer to Table 5 for role descriptions.
  3. Select each Track and Org ID to which the user should have access. (The user must be associated with both a Track and an Org ID.) If the user should have access to all Tracks and Org IDs, click the checkbox.
  4. Click the Modify Information button when you have finished. A button indicating whether the User Role is active or inactive now appears in the window.
To edit information for an existing user:
  1. Select the user's name from the User dropdown list.
  2. Edit the user information, as appropriate, and click the Save Changes button.
  3. To edit permissions for Tracks and Org IDs, click the Edit Permissions button, make modifications, and click the Modify Information button

Access Rights

Access rights allow the Brainbench Corporate Account administrator to issue full or restricted access to the features within their account.

Table 5

User Status Rights
Administrator Unrestricted access within the account
Manager Unrestricted access with the following exceptions:
  • Cannot access information contained in the Modify Information section
  • Cannot access information contained in the Maintain Access Levels section
  • Cannot access information contained in the View Account Status section
  • Can access information in Tracks and Org IDs to which the manager has been assigned access
Viewer "Read only" access to completed assessment results and participant demographic data for Tracks and Org IDs to which the user has been assigned access
Inactive No access rights



What are the advantages of a Brainbench Corporate Account?

A Brainbench Corporate Account allows you to collect and archive detailed information of your organization's certification and test results, provides access to advanced filtering and reporting options, as well as, the ability to create customized test and survey test battery's for candidate tests. All of the information in the account is viewable by multiple users regardless of geography, but restricted by permissions.

How do I add/associate participants to my track?

Go through the "Add New Participant to Track" process located in this User Guide.

How do I add more seats to my account?

Contact your Brainbench Account Executive.

How do I add more tracks to my account?

Contact your Brainbench Account Executive.

How long does it take for test results to appear in my Corporate Account?

Results appear immediately after the individual has completed the last question of the test.

How can I give other individuals access to my Corporate Account?

You have the ability to issue multiple logon IDs and passwords in the "Modify Access Rights" section.

What do Brainbench reports show me?

Brainbench reports allow you to filter and view the test results in your Brainbench Corporate Account in a group-wide and individual analysis format.

How is cheating discouraged?

The Brainbench test process uses several variables to discourage cheating: using computer adaptive testing method, large question banks (200 500), placing time limits on questions, and not allowing individuals to go back and change the answer to previous questions.

Can an individual test taker view the questions and answers for a test they have completed?

No, to preserve the integrity of our tests, individuals do not have access to the information of completed tests.

Will my employees be listed in the Brainbench Candidate Database?

No, all corporate participants are flagged within the Brainbench Candidate Database and do not appear when a search is performed.

Can I have more than one track associated with my Brainbench Corporate Account?

Yes, you can have an unlimited number of tracks associated with your organization's account.

Can I see a list of employees that have already used/been associated with my corporate track?

The list of employees associated with each track is displayed in the "Maintain Participants" section of your corporate account.

How many tests are my employees and candidates being compared against in regard to Brainbench percentile ranking?

Currently, there are 6.3 million assessments in the Brainbench Database.



Access Code: Randomly generated code given to an employee to access SCS for a specific organization. When the code is used for the first time, it is linked to that individual's transcript ID and cannot be used by another individual. The access code takes its properties/behaviors from the track it was generated from.

Account Administrator: An individual that has unlimited access to their organization's Corporate Account and is responsible for maintaining basic account information.

Certification: A credential available for a test taker when they have achieved a score of 2.75 or higher on a Standard Brainbench Assessment.

Client: Any organization that purchase Brainbench products as the end-user.

Client ID: Computer generated number that identifies clients and resellers within the Brainbench corporate account system and links the appropriate test results with the account.

Computer Adaptive Testing (CAT): Test engine which adapts to the test takers skill level by generating questions based on the result of a previous question.

Custom Assessment: An assessment that is customized to meet organizational requirements, resulting ownership depends on degree of customization.

Brainbench Corporate Account: An online account, which permits clients to perform a variety of operations including filtering records and generating reports for individuals and groups.

Track: The code created by Brainbench to link specific participants to a given organization. The number of participants linked to a track is limited to the number of seats or credits purchased by that organization. The track can be modified to include all tests included in the Brainbench library, or any combination thereof.

Transcript ID: Computer generated number that identifies an individual/employee within Brainbench and links the individual with their test results.

Virtual Test Center (VTC): Online Brainbench test center customized to have the "look and feel" of a customer's web site. Provides the customer with the functionality to setup and maintain full service Corporate Accounts and access the client management system from their web site.



Account Logon

After you have added the participant to a Seat account, the participant will receive an email with the logon and password information for their account. To access the account, the participant will enter this information in the bottom center of

Selecting the Account

Once the participant has entered their logon ID and Password, they will see a screen giving them the option of logging on to their participant account or their Brainbench account.

Selecting a Test

After successfully logging on to Brainbench, participants are taken to the Brainbench Test Center. From this page they are able to do the following:

Once the certification has been completed, the results are written to the individual's transcript and to your Brainbench Corporate Account.