|Document Objectives||Manage Job Roles|
|Documentation Feedback||Import Tests|
|Brainbench Contact Information||Run Reports|
|Legal Notice||MY ACCOUNT|
|LOGGING ON TO YOUR ACCOUNT||Account Activity|
|Account Home||Account Information|
|TEST MANAGEMENT||User Permissions|
|Maintain Participants||APPENDIX A: FREQUENTLY ASKED QUESTIONS|
|View Results||APPENDIX B: GLOSSARY OF TERMS|
|RESOURCES||APPENDIX C: PARTICIPANT LOGON|
|Test Catalog||Account Logon|
|Contact Us||Selecting the Account|
|Online Help||Selecting a Test|
The purpose of this guide is to educate you on the features of the Brainbench Corporate Account and help you navigate through those features.
We recognize that organizational needs will change over time and we will make every effort to provide timely upgrades to our Brainbench Corporate Account and supporting documentation. When changes occur, we will provide updated pages to this guide through e-mail and on the Web. Please feel free to let us know how we can improve our products and services or this guide.
Thank you for choosing Brainbench as your preferred provider of skills assessments and certification testing. We measure the skills that drive your business success.
|Web Site & Account Logon||www.brainbench.com|
The material contained herein is Brainbench proprietary information and is intended only for individuals, organizations or authorized agents that use Brainbench Corporate Accounts. If you are not an authorized recipient, you are hereby notified that any interception, dissemination, distribution or copying of this information is strictly prohibited. Criminal and civil penalties apply. You are not authorized to read, disclose, copy, store or distribute this information. Any unauthorized use of confidential information is illegal.
Access your Brainbench Corporate Account by entering your account logon information in the Account Logon section of the Brainbench home page (www.brainbench.com).
Following logon you will be automatically redirected to the home page of your Brainbench Corporate Account. You have access to both a Pre-Hire Testing and an Employee Development account, even if you are only using the Employee Development account. Your logon will default to the Employee Development, but you can change the default home page from the User Permissions link if you are an administrator or the Modify Logon link if you have manager or viewer permissions.
The primary Brainbench account functionality is accessible from the home page of your Brainbench Corporate Account. The navigation on the left side of the page gives you access to all of the features offered within the Brainbench Employee Development Account. Each feature is explained, in detail, in the following sections.Items that appear on all pages in your account are:
The Maintain Participants page allows you to add a new participant to your account, view and edit existing participants, and assign Job Roles to an existing participant.To add a new participant to a specific track, follow the steps below:
The Assign Participants to a Track page that appears gives you access to participant information (general and demographic) for any track associated to your corporate account, in addition to the test list associated with the track. The participant information displayed on this page for the specified track includes:
Additionally, users have the ability to sort participant information by participant name or status.
If your Brainbench Corporate Account has multiple tracks associated with it, the participant list is defaulted to the first track (in alphabetical order). To change the track for which the information is displayed, simply select a different track name from the Select a Track dropdown list.
Click the Add New Participant to Track link from the Maintain Participants page. A pop up window appears with the Add New Participant to Track page displayed.
Populating the other fields will allow more detailed reporting by providing additional search criteria.
Note: First Name, Last Name and E-mail Address are required fields. If you want to include an Org ID that does not currently exist, you must add the Org ID and its corresponding parent ID in the Org ID section available from the Add New Participant to Track page.
Note: Once added, a participant's e-mail address can only be modified by the participant or Corporate Support. E-mail address determines a unique user within the Brainbench system.
Your changes are saved and you are returned to the Maintain Participants page.
If edits are made to information for a participant that is associated with two tracks, the edits are reflected in the information for both tracks.
If a participant's status is updated in any track, their status is updated in all tracks to which they are associated.
The View Results page is a predefined Detail report that shows all the most recent test results associated with your account. You can modify the sort order by clicking the column name. This information can also be exported to a CSV, Excel, or XML format by selecting the link at the bottom of the report. For additional information regarding report features, please review the Run Reports section.
The Test Catalog page provides information regarding the tests that are available to your participants. To view a list of all tests available, click the All Skills Tests link in the Knowledge, Skills and Ability section at the bottom of the page. You can also see a list of our tests by job type on this page.
If you are looking for a specific test that does not appear in the Test Catalog, or would like to modify an existing test for you companies needs, Brainbench does offer custom test development. Please contact your Brainbench account manager or sales directly at firstname.lastname@example.org for additional information.
The Contact Us page includes the Corporate Support phone number and e-mail address, as well as a link to the Frequently Asked Questions and Online Help.
The Online Help page allows you to choose from the following references for additional help with the Brainbench Corporate Account:
The Manage Job Roles page is accessible from the left navigation under Adanced Tools. Managing job roles includes creating and editing job roles and associated test groups for your account. Once job roles and test groups have been created, participants can be assigned to each job role. The page will display job roles that you have created, the option to create a new job role using existing ones created by others in your company or predefined by Brainbench, or you can customize your own.
When creating a job role, you can choose to copy and modify an existing job role from your account or from job roles defined by Brainbench, or you can create a custom job role.
Note: Only Account Administrators and Managers can create job roles, and only an Account Administrator can certify a job role. Account Administrators can edit any job role, but Managers can edit only job roles that they personally created.To create a job role based on an existing job role:
Note: A Job Role will only be added to the list of job roles after it has been saved. Once a Job Role has been created and saved, it cannot be deleted from the job role list. Additionally, each Job Role created by an organization MUST be uniquely named.To create a custom job role:
|Editable Job Role Information||Description|
|Job Role Name||Official name of the job role. Typically the name is related to the job function or a specific set of skills. The name is unique and can only be used once within an organization.|
|Job Role Description||The description displayed to all administrators, managers, and participants assigned to the job role.|
|Current Status||Determines whether or not previous or new test results for a participant are automatically associated to a job role. For test results to be associated to a job role, current status must be active.|
|Issue Job Role Certificate||Determines whether a participant will receive a paper certificate and a certification on their transcript for completing the required tests for the job role. Only an account administrator can designate whether a job role certificate will be issued.|
|Organization Displayed on Certificate||Defaults to your organization's name. This field can only be modified by Brainbench.|
|Test Group Information||Description|
|Group Name||Indicates how each grouping of tests will be displayed. For example, tests may be grouped by type or assignment.|
|Add/Remove Tests||Tests included in the group are listed. Tests can be added to or removed from the group. Various search options are available to make adding tests easier.|
|Number of Required Tests||The number of tests a participant will need to complete within a test group. The number of tests required cannot exceed the number of tests in the group. A minimum of one test must be required for each test group.|
Brainbench offers the ability to communicate with your participant base quickly and easily through the E-mail Participants functionality. To get started, follow the steps below:
Note: Brainbench has provided sample e-mails that serve as "best practice" examples of e-mails sent out by other Brainbench customers.
The Import Tests feature allows you to transfer any previous test results taken by an individual through a personal Brainbench account directly to your Corporate Account. In order for tests to be imported, however, they must be marked "public" in the individual's personal transcript. The imported test data will appear in Brainbench reports where the data matches the search criteria.To import a test:
Note: If the transcript ID number is unknown, select Find a Transcript ID Number and you will be prompted for information to search for the correct Transcript ID.
Note: The names and e-mail addresses must be an exact match for both origination and destination transcripts to transfer results, provided that the names and e-mail addresses are an exact match for both origination and destination transcripts.
The Run Reports section allows you to pull data from your corporate account on individual or group search criteria. Test results are instantly available in the Corporate Account once the test is completed. Depending on a user's data permissions, they may only be able to view results for a subset of data contained in your Corporate Account.
Links under each of the report names from the Report Main Menu offer a detailed explanation and sample of each report, as well as providing answers to commonly asked questions about Brainbench scoring.
Brainbench reports enable you to measure and manage your organization's skills. Brainbench customers use the reports to make intelligent business decisions and to create an accurate baseline of skills requirements, create an objective "before and after" picture of training program effectiveness, contrast the skills levels of their team with average test scores for their industry to validate and document their competitive advantage.
Table 3 describes all of the reports available within your Brainbench account.
|Detail Report||Lists all testing events found that match the specified search criteria. Results are specified in a tabular form suitable for printing. You can access the Individual Record by clicking the test score. From the Individual Record you have seven reports that allow you to measure participant's test scores in several ways. Additionally, you can look at the questions that the test taker answered, and how he/she answered them for knowledge and skills tests.|
|Benchmark Report||Evaluate how Brainbench test scores relate to your organization's scores. This report allows you to evaluate and compare participants with each other based on skill level while ensuring that the comparison criteria are objective. High, low, and average scores are computed, a histogram is produced and a bar chart of individual topic scores is created.|
|Test Topic Analysis||Analyze how a group of participants performs on each topic area within a certification. Scores are shown relative to equivalent values for the entire Brainbench test population. Relative Skills Compares the average score of the organization's participants against the average score across the entire Brainbench database.|
|Certification Comparison||Compares certification results for two groups against each other in criteria set by you. This report consists of three graphs to depict the comparison of certifications. The graphs include average score, number of people certified, and number of people certified at a master level.|
|Skills Search||Identify all participants that match specified skill levels in multiple topic (test) areas. Depending on your preference, records returned can match all or any of the criteria set by you.|
|Job Role Activity||Enables you to quickly monitor the progress of your assignment of job roles to participants. This report includes each job role name, the total number of participants assigned, lists of participants who have completed/not completed the job role, as well as an overall rate of completion.|
|Summary||High-level view of an organization's certification results. This report tracks aggregate information such as number of employees tested, number of employees certified (where applicable), your average test score and percent of your average test score compared to the Brainbench average test score.|
Note: Reports run by users with Viewer and Manager access rights will only return results for the Org IDs and Tracks to which that user has been assigned access.
To access the detailed one page report for an individual, click the test score of the appropriate record from the Detail report.
The Individual Record provides in-depth information on all test results and questionnaire responses for the selected record. It can also be used to access individual reporting options, for example, comparing the selected individual's test results against the entire Brainbench test population. These reporting options are explained in greater detail in the Reports Overview pages (accessible by clicking the More Info link below each report title).
Additionally, you can attach notes to an Individual Record, modify the individual's information, or e-mail the individual's test results to someone else.
The seven individual reports located at the bottom of the Individual Record allow you to measure the participant's test scores in several ways, including geographically, against the scores of other test takers in the Brainbench database, or against your own established benchmark score. Also, these reports offer you a look at the questions that the test taker answered, and how he/she answered them. Table 4 describes the individual reports.
|One Page Report||Displays detail of the test record in a one-page report suitable for printing.|
|See Questions||Reconstructs the test taken by the individual, including questions and answers, indicating correct and incorrect. The questions and answers in a reconstructed test do not appear in the same order as presented in the original test.|
|Learning Aids||Shows related news groups, forums, online training (Brainbench practice tests), and print materials available (links to Amazon) that relate to the test and the knowledge level.|
|Score Histogram||Graphical display of a test taker's score in relation to scores for the entire Brainbench test population.|
|Geographic Rankings||Compares a test taker's test result against the Brainbench test population within a specified city, state or country.|
|Topic Report||Provides a comparison, based on 5 12 test topic areas within the same test module, of an individual's test topic with the Brainbench test population results.|
|Benchmark||Compares the test results for an individual against the cumulative results for all test takers in your Corporate Account that have completed the same test.|
The Usage by Test Volume summary includes the total test taken in the seat based tracks and the total assessments completed in the credit based tracks. The information is for the current month and the previous 12 months.
The Usage (By Test Volume) detail includes the number of tests taken during the most recent 3 months as well as during the last 6 and 12 months.
Note: All modifications made in this section will become effective immediately, but will not be visible until your next logon.
The Account Information section also allows you to customize the default e-mail addresses that appear on correspondence sent from your Brainbench Corporate Account.
An account administrator is able to create and modify an unlimited number of users/administrators in your Brainbench Corporate Account within the User Permissions section. Any number of authorized individuals can create reports and view your organization's data in a single online account. Each user is required to have a unique logon ID and password. You will also determine the default corporate home page that the administrator sees when they log on (Pre-Hire Testing or Employee Development).To add a new user:
Access rights allow the Brainbench Corporate Account administrator to issue full or restricted access to the features within their account.
|Administrator||Unrestricted access within the account|
Unrestricted access with the following exceptions:
|Viewer||"Read only" access to completed assessment results and participant demographic data for Tracks and Org IDs to which the user has been assigned access|
|Inactive||No access rights|
What are the advantages of a Brainbench Corporate Account?
A Brainbench Corporate Account allows you to collect and archive detailed information of your organization's certification and test results, provides access to advanced filtering and reporting options, as well as, the ability to create customized test and survey test battery's for candidate tests. All of the information in the account is viewable by multiple users regardless of geography, but restricted by permissions.
How do I add/associate participants to my track?
Go through the "Add New Participant to Track" process located in this User Guide.
How do I add more seats to my account?
Contact your Brainbench Account Executive.
How do I add more tracks to my account?
Contact your Brainbench Account Executive.
How long does it take for test results to appear in my Corporate Account?
Results appear immediately after the individual has completed the last question of the test.
How can I give other individuals access to my Corporate Account?
You have the ability to issue multiple logon IDs and passwords in the "Modify Access Rights" section.
What do Brainbench reports show me?
Brainbench reports allow you to filter and view the test results in your Brainbench Corporate Account in a group-wide and individual analysis format.
How is cheating discouraged?
The Brainbench test process uses several variables to discourage cheating: using computer adaptive testing method, large question banks (200 500), placing time limits on questions, and not allowing individuals to go back and change the answer to previous questions.
Can an individual test taker view the questions and answers for a test they have completed?
No, to preserve the integrity of our tests, individuals do not have access to the information of completed tests.
Will my employees be listed in the Brainbench Candidate Database?
No, all corporate participants are flagged within the Brainbench Candidate Database and do not appear when a search is performed.
Can I have more than one track associated with my Brainbench Corporate Account?
Yes, you can have an unlimited number of tracks associated with your organization's account.
Can I see a list of employees that have already used/been associated with my corporate track?
The list of employees associated with each track is displayed in the "Maintain Participants" section of your corporate account.
How many tests are my employees and candidates being compared against in regard to Brainbench percentile ranking?
Currently, there are 6.3 million assessments in the Brainbench Database.
Access Code: Randomly generated code given to an employee to access SCS for a specific organization. When the code is used for the first time, it is linked to that individual's transcript ID and cannot be used by another individual. The access code takes its properties/behaviors from the track it was generated from.
Account Administrator: An individual that has unlimited access to their organization's Corporate Account and is responsible for maintaining basic account information.
Certification: A credential available for a test taker when they have achieved a score of 2.75 or higher on a Standard Brainbench Assessment.
Client: Any organization that purchase Brainbench products as the end-user.
Client ID: Computer generated number that identifies clients and resellers within the Brainbench corporate account system and links the appropriate test results with the account.
Computer Adaptive Testing (CAT): Test engine which adapts to the test takers skill level by generating questions based on the result of a previous question.
Custom Assessment: An assessment that is customized to meet organizational requirements, resulting ownership depends on degree of customization.
Brainbench Corporate Account: An online account, which permits clients to perform a variety of operations including filtering records and generating reports for individuals and groups.
Track: The code created by Brainbench to link specific participants to a given organization. The number of participants linked to a track is limited to the number of seats or credits purchased by that organization. The track can be modified to include all tests included in the Brainbench library, or any combination thereof.
Transcript ID: Computer generated number that identifies an individual/employee within Brainbench and links the individual with their test results.
Virtual Test Center (VTC): Online Brainbench test center customized to have the "look and feel" of a customer's web site. Provides the customer with the functionality to setup and maintain full service Corporate Accounts and access the client management system from their web site.
After you have added the participant to a Seat account, the participant will receive an email with the logon and password information for their account. To access the account, the participant will enter this information in the bottom center of www.brainbench.com.
Once the participant has entered their logon ID and Password, they will see a screen giving them the option of logging on to their participant account or their Brainbench account.
Once the certification has been completed, the results are written to the individual's transcript and to your Brainbench Corporate Account.